Privacy notice

This Privacy Notice aims to provide you a comprehensive understanding of our privacy policies and let you know how we are going to process / handle your Personal Information. This Notice allows individuals who use Valfoo website services as consumers (“you”). In the following sections will be explaining how your personal information will be collected, used and disclosed by Valfoo Asia Pacific Limited (“Valfoo”, “We”, “Us”). You will be informed how you may access and edit your personal information and select from options about how your data are utilized.

This Notice applies on both of our offline and online data collection activities, including personal information that is collected via websites, paper-form and third-party social media networks, point of sale and offline events. Please be noted that we might combine your data which collected from various sources or even Valfoo’s partners, please see the below section for more information about it.

  1. Sources of your personal information

We collect your personal data, via the channels mentioned but not limited to below:

  • Valfoo website, including the sites under our domains and URLs as well as other social media platforms such as Facebook, Instagram, WeChat (“Websites”)
  • Email, or messages from mobile app, and other messages between you and Valfoo.
  • Printed or digital registration forms, and other forms collected from mobile application or other tangible forms.
  • Data collected from other sources, third party social media platforms such as Facebook, Instagram, WeChat, Whatsapp.
  • Information collected from third party agencies or partnered companies appointed by Valfoo.
  1. Types of personal data being Collected

Valfoo collects your personal data via channels mentioned in section (1), we collect your personal data carefully and reasonably, and will avoid irrelevant personal data being gathered.

  • Personal contact information

Your basic information such as name, contact details, address that allow us to contact you.

  • Account login information

Information that requires you to login for using our website services.

  • Demographic information & interests

Information that describes your demographic or purchase behaviors. Examples would be your birthday, age, gender, living area, favorite products, purchasing frequencies and interests etc.

  • Information from computer and mobile device

Information collected while you are using computer and mobile device to access our website. Hardware data such as the Internet protocol (IP) address, operating system, and web browser are being recorded. If you uses mobile device to access our website, information such as device type, brand, geographic location data will be recorded.

  • Websites/communication usage information

As you browse through our websites, we collect certain information about your actions such as your browsing pages, hyperlinks you clicked on, how long you have viewed a page, or form you have submitted, materials you have downloaded from us. All information is recorded using but not limited to cookies and web beacons, and is also gathered via the utilization of third party tracking software for analytics and advertising purposes.

  • Market research & consumer feedback

Information that you share with us voluntarily about using our products and services

  • Consumer-generated content

Content that you generated on third party social media platforms, for examples, images, text, videos, hashtag about Valfoo. We may collect and publish user-generated content for the purposes of promotion, analytics, and advertising.

  • Sensitive Personal Data

We handle your sensitive personal data that you provided for marketing purposes with your prior consent. If we process your sensitive personal data for other purposes, we rely on the following legal basis: (i) detection and prevention of crime (including the prevention of fraud); and (ii) compliance with applicable law.

  1. Personal data of children

We do not collect personal data from children below the age of 18. If we had collected personal information of a child under the age 18 unintentionally, we would remove the specific record as soon as possible

  1. Cookies and other data gathering technologies

4.1 What are Cookies?

Cookies are log files that record your browsing history, cookies aim to record users’ personal information which allow users to visit the same website with saved information, which ultimately lead to a better user experience.

We use the term “cookies” throughout this notice to express similar data recording technologies, please refer to below of how we are going to use Cookies in our website.

      4.2 Types of Cookies

The below types of cookies may be used in Valfoo website.

  • Site functionality cookies
  • Site analytics cookies
  • Customer preference cookies
  • Advertising or targeting cookies
  • Social media cookies

      4.3 Manage your Cookies settings

Please select your own cookies settings based your personal preference; however, if you do not accept cookies to record your website activities, you might not to be able access to all the features on Valfoo website.

  1. Use of Your personal information
  • Customer service

We use your personal information to verify your personal information such as order details, services requests, which allow us to provide better customer experience to you.

  • Marketing purpose

We may use your data for marketing and other promotions purposes, with your prior consent. We use your personal information such as email, telephone number, mailing address to provide you with information about our goods or services, for example marketing communications, campaigns or promotions.

  • Social media platforms

We may use your interaction and user generated content on third-party social media platforms to serve the purpose for our own marketing campaign or advertising. Your interaction on social media for example like, comment, share, subscribe actions might be recorded for us to promote our brand as well as analyzing customers profiles.

  • Personalization (offline and online)

With your prior consent, we may use your personal data to customize our goods and services as well as website experience that aims to provide you the best personalized customer experience.

  • General purposes

Complying with local regulations, we use your personal data for general business purposes, such as maintaining your personal account, market research and advertising.

  1. Disclosure of your personal information

We may cooperate with external companies or agencies to operate our business or specific marketing campaign; therefore, we might disclose your information in order to provide you best and seamless services. With the extend of local regulations, we do not license or sell your personal information to third parties, except in situation where you have given your consent.

  1. Retention of your personal information

We only use your personal information for as long as it needed to satisfy the purposes stated in above sections.

  1. Storage / transfer of your personal information

We take your personal information matters carefully and seriously, all the data we collected from you are handled securely by our staff. We do our best to keep your data within reasonable usage, however it is also important for you to take good care of your personal data as well as managing your browsers settings such as Cookies settings. We do not transfer or sell your personal data to unauthorized parties, and your data will only be used for the period of time you are accessing to our products and services.

  1. Your rights

Following the local laws and regulations, you have the right to access, review, request a physical or electronic copy of the information we held about you.

You can also request deletion, correction or revision of your data; limit the use and disclosure of your data as well as revoke the consent of using your data from us.

  1. Changes of privacy notice

We may change this notice from time to time according to company policies and local government regulations, please check this notice frequently to ensure you have noticed our latest updates on privacy notice.

  1. Contact us on privacy issue

If you have any enquiries regarding to our privacy policies, please contact us at:


Valfoo Asia Pacific Ltd.

101, 5E, 5 Science Park East Avenue, Shatin, Hong Kong


Latest Update Date:

16 June 2021

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